Frequently Asked Questions

Is Fonecare Acer authorised service center in Mumbai?

No. Fonecare is not an authorised service center for Acer mobiles in Mumbai. Fonecare ia also are NOT affiliated in any way with Acer. We are independent nationwide service center for repairs of Acer mobile phones which are not under warranty.

Back to top
Will my warranty get void if repair at Fonecare?

Yes. Repairing your mobile phone at Fonecare will void the Company warranty. We suggest you get your mobile phone repaired at Authorised service center during warranty period.

Back to top
Why should I repair my mobile with you?

We are one of the India's leading non-warranty Mobile Phone repair centres. We have been dealing with repairs on mobile devices for the last 12 years.
We offer a fast efficient repair service for all Mobile Phone. Most Mobile Phone repairs carry upto 1 Months warranty. Check Terms and Conditions for full details.

Back to top
How much time will it take to repair my mobile?

We offer the best repair TAT in Mumbai when it comes to Panasonic mobile repairs. Mostly our repair TAT is :

  • 2 Hours for Part replacement faults
  • 24 Hours for Hardware related faults

For pick drop service, there will be an additional. Please not that at times it may take longer due to non availibility os spares, or some complex hardware problems.

Back to top
Do you provide warranty on repairs?

Yes we do provide upto 15 Days Warranty on repairs as mentioned below

  • 15 Days Warranty for LCD Replacement (No Liquid Damage)
  • 7 Days Warranty for all other repairs
  • No Warraty for all Liquid Damage and Tempered device Repairs.
Back to top
Is there any minimum service charges even if the phone is not repaired?

We really do not charge repair fee unless we're able to repair! All that you pay out is really a tiny feeas mentioned below, which is to cover engineers' time and any parts used to attempt to repair the unit:-

  • Rs.299/- for Smartphones
  • Rs.399/- for Iphones, Ipads
  • Rs.499/- for Laptops
  • Rs.299/- for Camera and Camcoader
  • Rs.499/- for Xbox

Back to top
What kind of parts do you use for repairs?

We only use 100% genuine parts where possible. If original parts are not available we will source the next best thing OEM parts from the same factories that produce the parts.

Back to top
Do you repair completely broken mobile?

Yes. We can fix your broken mobile phone. We repair them and make it look new.

Back to top
Do you repair Liquid damaged mobile phone?

Yes, we do repair Liquid damaged mobile. We have special tools and equipments to handle which helps us repair water logged mobile phone.

Back to top
I have not purchased my mobile from India. Will you be still able to repair it?

Yes. We will repair any mobile phone purchased from any country. We can even help you unlock your mobile phone if it is Network locked.

Back to top
I would prefer to bring my Mobile Phone in person, can I drop it off?

We have more than 50 collection centers in Mumbai and around 200 centers all accross India. You can visit any of the nearest center. Please find your nearest store at our Store Locator.

Following the repairs, you may either pick it up from the very same point or we can easily get it delivered at your door step..

Back to top
My mobile is unrepairable. Will you buy it?

Yes, we do buy scrap and non working phones. We use these phones for our training institute.

Back to top
How do I make payment?

We accept both Cash payment and cheque payment. In case of cheque payments, the Phone will be delivered only after realisation of cheque.

Back to top
Will data on my mobile lost during repairs?

There is no loss of data if there is part replacement or hardware repairs. We endeavour to keep all data unless it is necessary to remove as a part of the repair. These repair usually include software problems. We always recommend customers to take a backup before submitting Phone for repairs.Fonecare is not responsible for any loss of data.

Back to top
What if I am not happy with the service?

We work hard for your total satisfaction and definately will do all we are able to to make you pleased. Just give our company a phone call on our customer care number or drop us an e-mail and we'll be more than happy to help!

Back to top
I am still unhappy, whom do I escalate the matter to?

Should you be this disappointed with our services, then the Top Management of the organization would want to learn about it. Please write an e-mail to complaint@phonecare.in. and become assured that the team shall do almost everything to make you smile.

Back to top

About.

Acer mobile repairs made simple. Fonecare offers high quality and very competitively priced Acer mobile phone repair services in Mumbai and all accross India. More...

Contact.

11/84,Gajanan CHS Motilal Nagar 3,
 M.G.Road,Goregaon (w),Mumbai

Phone: (022) 4345 3333
Mobile: (+91) 98210 18006

 

Connect.

Connect with us on your favoutite social media sites.

Disclaimer

Fonecare is not Authorised service center for Acer and other mobile Brands. Neither Fonecare is associated with Acer and other mobile Brands. Fonecare is an independent 3rd party mobile service center. .